Advice4all are committed to delivering a high quality service to all clients at all times.

However, in the circumstances that our service falls below our normal standards, you can lodge a complaint by contacting us in writing, by email or by telephone. Any complaint will be taken seriously and will ultimately help us to improve our service.

When making a complaint, please advise us of the following:

• The subject of your complaint
• Who you think is responsible
• When it happened
• Your preferred resolution

After receipt of your complaint we will formally acknowledge same within two days. You will be advised of the name and contact details of the person dealing with your complaint. This person will be responsible for thoroughly investigating the matter.

Your complaint should be resolved within 28 days. Should there be a delay, you will be informed of the reasons and a date when we anticipate resolving matters.

You will be informed in writing of our final decision, setting out our reasons in full.

If you are not happy with our response or how we have dealt with your complaint, you may refer the complaint to:

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Tel: 0845 4506858

Any complaints made by email to Advice4all should be sent to:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

By Post:

Advice4all
St James's Court,
Brown Street,
Manchester
M2 1DH